Refund policy

Return & Refund Policy

All yarn sales are final.

Due to the nature of yarn and the potential for exposure to pet hair, smoke, scents and other environmental conditions after delivery, Lainey & Loom does not accept returns or exchanges on yarn.

Please review your colour selections and quantities carefully before completing your purchase.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible at laineyandloom@gmail.com.

Please include your order number and clear photographs of the item and packaging so we can review the issue and make it right where appropriate.

Please note that yarn may be vacuum compressed for shipping. This is normal and is not considered damage or a defect.

Colour Variations

We make every effort to represent yarn colours as accurately as possible. Colours may appear slightly different depending on lighting, photography and individual screen settings. Slight colour variations are not considered a defect.

Minor variations between production batches may also occur. We recommend purchasing enough yarn for your entire project at one time.

Preorders

Preorder purchases are also final sale. Please review your colour selections and quantities carefully before placing your order.

If Lainey & Loom is unable to fulfill a preorder item, the affected item will be refunded to the original payment method.

Order Changes and Cancellations

Once an order has been placed, changes or cancellations cannot be guaranteed. If you notice an error in your order, please contact us immediately. If your order has not yet entered processing, we will do our best to assist.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.