Shipping policy

Shipping Policy

Orders for in-stock items are typically processed within 2 business days. Processing time is separate from the estimated shipping time.

Once shipped, delivery times vary depending on your location and shipping carrier. Delivery estimates shown at checkout are estimates only and may be affected by carrier delays, weather, holidays or other circumstances outside of Lainey & Loom’s control.

Preorders

Items marked PREORDER are incoming inventory and are not available for immediate shipment. Our current preorder inventory is expected to arrive by the end of September. Preorder orders will begin shipping as soon as inventory is received and processed.

Arrival dates are estimates and may be affected by supplier, transportation, customs or carrier delays outside of our control.

If your order contains both in-stock and preorder items, your entire order may be held until all items are available. If you would like an in-stock item shipped sooner, we recommend placing it as a separate order.

Shipping Rates

Shipping rates are displayed at checkout based on your delivery location and order.

Tracking

When tracking is available, tracking information will be sent to the email address provided with your order once your package has shipped. Please allow time for the carrier to scan and activate the tracking information.

Vacuum Compressed Yarn

To help keep shipping costs as reasonable as possible, our super chunky chenille yarn may arrive vacuum compressed. This is normal and does not damage the yarn.

Once opened, the yarn may need a little help returning to its full, fluffy appearance. We recommend using a yarn fluffer or whisk, or placing the yarn in a dryer on a no-heat/air-only setting for a short period.

Shipping Addresses

Please double-check your shipping address before completing your order. If you notice an error, contact us as soon as possible at laineyandloom@gmail.com.

Once an order has shipped, we may not be able to change the delivery address. Additional shipping charges resulting from an incorrect or incomplete address provided at checkout may be the customer’s responsibility.

Lost or Damaged Shipments

If your package appears to be lost or arrives damaged in transit, please contact us at laineyandloom@gmail.com with your order number and, where applicable, photographs of the package so we can assist you.